|
At
123-Awards.com we use a Total Quality Management approach to
make sure that every product we deliver meets the highest possible
standard of quality and is delivered into the hands of the client
as a perfect representation of finely crafted workmanship.
Our goal is to create end products that are without flaw or error.
To meet this goal we have developed a system of fulfillment that
includes quality control and redundant proofing of all products
throughout the production and delivery process.
The processing and fulfillment of an order from the time an order
enters our system until it is shipped to the customer is outline
below:
- The order is captured
- A designer retrieves the order from our system. Using the engraving
and any graphic supplied, the designer lays out the order in
a publishing program.
- A second designer
then proofs the layout
- Optionally (at the
client's request), an electronic proof is sent to the client
for approval
- The layout is then
put into the hands of an engraver
- The item to be engraved
is carefully inspected for flaws
- The item is engraved.
- The item is then inspected
by another employee against the original layout and engraving
information
- The item is carefully
packaged and processed for shipping
The Production Department at 123-Awards.com is constantly watching
for ways to improve the efficiency of the production process while
safeguarding the quality of the end product. But while we strive to attain perfection we also know that it
is only human to make mistakes. It is still possible for errors
or flaws to find their way through our system without being caught. However, it is the policy of 123-Awards.com to replace at no cost
to the customer any products that are incorrectly engraved or flawed
in any way. And even in the case where the customer has themselves
misspelled a word or name, we will do everything within our means
to correct or replace the product in a timely manner at the lowest
reasonable cost to the customer. |
